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Detailed Email/Message Logs? In regards to missing statements...

edited Feb 17, 2020 2:13AM in Ask A Guru 2 comments

Hello folks,

Our people in accounting have been processing monthly statements for our customers, and as far as we can tell, many of them are not going through. Not only have we not received many of the messages that should carbon-copy to our accounting email addresses, but we also have not heard back from many customers. When we look into the customer's page in Netsuite, it shows the statement was sent to our accounting email address and the customer, but we did not receive it and we have had no confirmation with our customer. Is there any way for us to see

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