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Saved Search Email Sending Issue
Hi Gurus, Even though I have added all necessary details in the saved search however it never sent a email to the email address mentioned in the saved search, I'm not sure what could be the reason. 1 - Specific recipients is a active Netsuite employee 2 - Customize message schedule contains from email address 3 - Schedule…
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Best way to send a one-time email to AR customers from a Saved Search?
Hi everyone, We need to send a one-time notification to all of our AR customers informing them of an upcoming banking information change for future payments. We already have a Saved Search that returns the list of customers we want to notify. What is the best approach for sending this email? Is there a native NetSuite…
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Create a message, add attachment and attach to supportcase
Hi, I'm trying to create a restlet (SuiteScript 2.1 or 2.0) that allows me to manage "supportcase". Specifically, I need to create "supportcase" (which I know how to do), then I need to create "message", insert attachments to the "message", and attach the "messages" to specific "supportcase". I've found how to create…
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Contact Saved Search. Filter contacts who have never Opened or Clicked Through any email campaign
Hello! I need a Contact saved search that returns only contacts who have never Opened or Clicked Through any of my email campaigns. I created a Contact saved search with a Summary criteria using this formula: case when {campaignresponse.response} = 'Opened' or {campaignresponse.response} = 'Clicked Through' then 1 else 0…
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Internal Email Addresses Used by NetSuite Mail Merge
Help me find out if NetSuite could provide or expose the internal email addresses/endpoints used by the NetSuite mail merge and communication features to attach emails to records automatically.
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Scheduled Workflow not sending email
Hi, I have created a workflow (in Sandbox environment) that is supposed to email customer statements on a scheduled basis. It is running off a saved search (customers saved search that filters customers who should receive customer statement). I see emails in my inbox when i hit 'Execute Now' however i don't receive any…
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New Outlook Connector
Does anyone have any updates on the release date of this new (NS Outlook Connector) version?
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I added CNAME records in DNS, but the status for DKIM is still "Requires Action"
Hi, We have an issue in emails sent through Nestuite, so we were adviced to check the email preferences, the status is "Requires Action". so we took the action and edit DNS by adding CNAME records befoe 24 hours. but the status is still "Requires Action". Any suggestion please for refreshing this page and let NS start the…
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Question on system@sent-via.netsuite.com and responses
Hi! Looking for any ideas on how to handle responses to emails from NetSuite. I have DKIM set up for our Domains and in a Ready status in our Production instance. Brief overview how we handle emails at our company: We email Quotes, Order Confirmations, Shipping Confirmations, Invoices, Statements, etc. out of NetSuite.…
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How to edit unsubscribe section in NetSuite marketing campaign emails?
NetSuite automatically adds an unsubscribe section to the bottom of our marketing campaign emails. I did not add this text to the email template. Where can I edit the wording of this unsubscribe section?