Hi everyone,
we face an issue we don't understand : we are not able to change the status of some IF from packed to shipped :
NT returns the error message : "you can not over-fulfill an item unless you have selected the "allow overage on the item fulfillements' preference"
This preference is false in our configuration as we don't want to be able to fulfill several an item.
But i still don't understand how we have been able to fulfill more than once some item of the IF
i don't understand where the problem can come from as an item can be fulfilled only if available and fulfilled only once,
we use a script to communicate with our 3PL, this script changes the IF status from picked to packed automatically we faced some issues at the beginning of our use of NT with it, i wonder if we didn't fulfll more than once some items via this script.
And i don't know yet how we'll be able to solve it with the concerned IF, to be able to change them to shipped then invoice them.
if you guys have better understanding about this error message and where does it come from, it would be great.
thanks in advance for your help !
Mat
