Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Trouble with checkout "Automatically Apply Promotions box has been cleared"
Hello,
This blocking error message comes up on the "Review Your Order" page when checking out.
"The Automatically Apply Promotions box has been cleared because it cannot be checked when a legacy promotion is added to the transaction."
That error blocks the order from finishing. We use SiteBuilder with reference checkout. We might have had an auto-apply promo customization added at some point. We also installed the Avalara bundle today. Any ideas?
-Tom
0