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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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500 Error for a single user when attempting to access SuiteAnswers: "Something went wrong."
Troubleshooting a user issue where one user is receiving a 500 error when navigating to SuiteAnswers. NetSuite presents the following screen and the error: "Something went wrong. Please try again." with a link to the Home button.
So far we've cleared browser cache, tried incognito mode, different browsers and using a different PC; none have made any difference so far.
Thanks for any thoughts/suggestions!