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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

REMINDER: Phase 2 Production Upgrade to NetSuite Release 2021.1 is almost here

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This is a reminder that phase 2 customer production accounts will be upgraded to NetSuite 2021.1, and will be taken offline to perform the upgrade. Account administrators will have received a separate notification with upgrade details including dates and times.

We are reserving 4 hours for this upgrade maintenance. However, many customer upgrades are completed much faster, within 45 to 60 minutes.

Release 2021.1 information is available in the New Release Portlet on your NetSuite dashboard. The portlet includes:

  • Your Production Upgrade Date
  • Sneak Peek Release Highlights
  • Release Notes
  • Release Preview information and a Test Plan template
  • New Release Training Resources

If you close the New Release Portlet, you can easily restore it by clicking the 'Personalize' link on the Home tab of your NetSuite account and clicking 'New Release' icon in the Standard Content.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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