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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

72-hour IP Address Test Scheduled for Some NetSuite Accounts

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Some customers will receive this notification because the owner of a service (you or a third-party partner) may be using IP address-based rules to control access from your NetSuite accounts. NetSuite IP addresses are dynamic and can change at any time. You may not have noticed this in the past, but now it is much more likely that your account will be affected by the dynamic nature of NetSuite IP addresses.

Ensure that your applications and integrations with NetSuite do not depend on IP address-based measures as part of your solution. Do not use IP address-based rules in company firewalls or in a service for securing your domain or the service.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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