SuiteCommerce Action Diagnostics

Question

Hello NetSuite Gurus,

I experience slowness in SCA on PLACE ORDER action. Using the APM for SuiteCommerce I found that the total duration of the Place order action is 65.34 s, but the APM is showing only the User Event scripts & Workflows durations. How can I know where this time is coming from (65.34s) ?

Thanks

Jeff Pineda-Oracle · Accepted Answer

Hello George,

Since this is account specific, I would like to request that you file a Support case for this to have this checked further. Since the Support Team have access to your account's backend logs, they can further confirm which part of the request took too long to process.

Thank you very much!