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Escalation Process - Oracle Netsuite

edited Jun 2, 2025 2:25PM in Ask A Guru 5 comments

Hi guys! Hope you are all doing great!

We are facing some critical issues in Brazil related to Oracle localization services, and we are with a very high impact in production since yesterday with no schedule to fix it.

The localization team released patch that impacted POs and Vendor Bills .

After the fix we have POs still stucked and Expense Reports as a new issue..

The brazillian team closed my ticket as the solution as released in production (but it didnt solve the issue) .

I'm not sure how to proceed with the escalation process.

Is there any customer portal or something like that I could find the company structure or someone locally or even outside Brazil to escalate and help us with it?

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