Discussions
Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
Update your Profile with your Support type to get your Support Type badge.
Join the NetSuite Referral Program and get rewarded for introducing your peers to the NetSuite community. ⭐️ https://lnkd.in/eYXGYfC9
Drumroll please...registration for #SuiteWorld 2023 is now OPEN! See you in Las Vegas October 16-19 to celebrate 25 years of NetSuite with even more learning, more networking, and more fun! The show will sell-out (again), so grab that Early Bird $300 discount and reserve your spot today!
Email case capture: identify words and populate field
Hi
I was wondering if the following is possible:
There are emails received as part of case capture for support emails.
Some of these emails make reference to their sales order numbers.
Sales order numbers are always in the format of SO123354.
I want to be able to extract this sales order number and add this to a field called 'original transaction' (custom field) on the support case. The custom field would be using the type: list/record and populated with transactions.
I imagine this would need a search in Netsuite first to find the internal ID number of the sales order to populate this field
Tagged:
0