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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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NSC | Sales Rep Field is Not Updating in the Opportunity Record

edited Oct 24, 2022 7:36PM in CRM


The company recently updated the assigned Sales Rep in Customer record and its opportunities are not updating the Sales Rep field.

To recreate:

1. Navigate to Lists > Relationships > Customers.

2. Select a Customer record with the recently updated Sales Rep field.

3. Open the related opportunity record and the Sales Rep field is not updated.


It is a standard behavior of NetSuite that the changes on the customer records do not carry over to existing opportunities.

To update existing opportunities with updated customer information, you may edit the opportunity, change the customer field temporarily, change it back to the original value, then

Michelle Jabanes|Ask a Guru

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