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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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NSC | Show Case Incoming Message
In the Case Record, the Incoming Message can be seen only on Edit Mode. In order for it to show on View Mode, create a CRM Field and Workflow.
1. Create CRM Field
1. Navigate to Customization > Lists, Records, & Fields > CRM Fields > New
2. Label: Enter Label
Example: Incoming Message
3. Type: Select Free-Form Text
4. Store Value: Remove Checkmark
5. Click Applies To
§ Case: Enter Checkmark
6. Click Save
2. Create a Workflow
1. Navigate to Customization > Workflow > Workflows > New
2. Name: Enter Incoming Message
3. Basic Information:
§ Record Type: Select Case
§ Execute As Admin: Enter Checkmark
§ Release Status: Select Released
§ Initiation: Select Event Based
4. Event Definition:
§ On Create: Enter