Boost your productivity and maximize your use of NetSuite with Training delivered by Education Services expert resources. Get started today with a free LCS Explorer Pass.


Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Join the NetSuite Referral Program and get rewarded for introducing your peers to the NetSuite community. ⭐️
Drumroll please...registration for #SuiteWorld 2023 is now OPEN! See you in Las Vegas October 16-19 to celebrate 25 years of NetSuite with even more learning, more networking, and more fun! The show will sell-out (again), so grab that Early Bird $300 discount and reserve your spot today!

NSC | Show Case Incoming Message

edited Oct 21, 2022 9:12PM in SuiteCloud / Customization

In the Case Record, the Incoming Message can be seen only on Edit Mode. In order for it to show on View Mode, create a CRM Field and Workflow.

1. Create CRM Field

1. Navigate to Customization > Lists, Records, & Fields > CRM Fields > New

2. Label: Enter Label

Example: Incoming Message

3. Type: Select Free-Form Text

4. Store Value: Remove Checkmark

5. Click Applies To

§ Case: Enter Checkmark

6. Click Save

2. Create a Workflow

1. Navigate to Customization > Workflow > Workflows > New

2. Name: Enter Incoming Message

3. Basic Information:

§ Record Type: Select Case

§ Execute As Admin: Enter Checkmark

§ Release Status: Select Released

§ Initiation: Select Event Based

4. Event Definition:

§ On Create: Enter


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


This Week's Leaders

This Month's Leaders

All Time Leaders