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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
AE: Custom Email Template not Applied for specific user in Support Case communication
Hi,
We created a custom email template that is used when communicating with customer on support cases. The template is available to select in the email template drop down but once selected it is not applied (visible) for one user. I've tested the role and it works for other. I'm not able to see any restrictions as none are supplied on the template file.
Why for a user and not role?
Anyplace that I need to look specific?
0