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Sending Order Fulfillment Email

edited Jun 2, 2025 2:27PM in Ask A Guru 4 comments

Hello,

Suite answers tells me that I can send order fulfillment emails when the item fulfillment is marked shipped:


You can configure NetSuite to send an order fulfillment confirmation email message for orders placed over the phone or with sales reps.

To send the order fulfillment email:

  1. Go to Setup > Accounting > Preferences > Accounting Preferences.
  2. Click the Order Management subtab.
  3. Under Fulfillment, check the Send Order Fulfilled Confirmation Emails box.
  4. Click Save.

When you process an order, NetSuite sends an email message to the customer email address on the sales order, indicating the total quantity shipped.


Can someone tell where the customer email address field is hiding? It doesn't show up on the sales order.

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