Hello all you Suite People. I have an unusual issue occurring that I don't understand and could use some help. We use Item Groups for some of our parts for the purpose of containerizing the Inventory Item with a Tariff Price and/or separate Freight Price. The issue we just discovered is that, sometime the Quantity will not show up on the Invoice, at the header of the group. After some testing it appears that the issue is related to the Invoiced Quantity not matching the PO line Quantity. Meaning, anytime we short ship on an SO line, and don't adjust said SO quantity, this issue will occur.
Time for Show and Tell:
I created a group with a 3 sub-items. If it matters, I have 1 Inventory Item, 1 Non-Inventory Item and 1 Service Item. I then created an SO with with group. 2 sets of groups actually for Demo sake.
I then fulfilled this SO. Electing to fulfill 2 of the items in the first group and all 4 in the second.
I then Billed this from the Fulfillment. Notice that the header quantity matches the original amount (4) and not the amount being invoiced (2). Separate issue.
Now here is where the problem lies. My printed PDF will NOT show a Quantity for the top group, on the Group header row . It does for the second group, which matches the SO quantity. (blue is bad, green is good). Obviously this doesn't matter if we show the customer the items that make up the group (such as below). The issue really is those items were we only want to show the the Group header on the invoice.
Further testing has showed me:
1) If I update the transaction lines (on the invoice) of the group to match the SO, the header quantity comes through on the printed Invoice, (even if its the wrong number (20)).
1) If I adjust the SO quantity to match the Invoice, the same thing occurs.
SO
Invoice
Invoice PDF
If any one has dealt with this in the past, and overcame it, please let me know how. I believe this would need to be an update to the Invoice PDF, but am not sure.
