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Both ODBC and JDBC drivers stopped working on May 9, even with updated attributes

in Ask A Guru 6 comments

I am unable to connect to SuiteAnalytics Connect both via ODBC and JDBC connections. Has this happened to anyone else?

I'm stuck in NetSuite Support hell with a case that's not moving forward and its a significant impact to our business.

The last successful use of SuiteAnalytics Connect was Saturday, May 7th. Since Monday, May 9th, all of our data refresh processes, both automated and manual, have failed to connect to NetSuite. I traced it back to the ODBC and JDBC driver connections, which both return "TCP/IP error, connection timed out" errors.

I assume it is related to the "Required Update of SuiteAnalytics Connect Drivers" update (linked below), but I have updated all attributes and drivers according to the documentation. I've tested it on the work network and also my home network and receive the same error, reducing the likelihood of firewall interference.

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