NetSuite MyLearn: Boost your productivity and maximize your use of NetSuite with Training and Certifications delivered by Education Services expert resources.


Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
Update your Profile with your Support type to get your Support Type badge.
NetSuite Release 2023.1 is here! Download the release notes and post your questions in the new Release 2023.1 category.
Join the webinar and "Get the Most Out of NetSuite Inventory Management" on May 2, 2023 at 10 AM PST. Click on this link to register. Do not forget to RSVP on this page as well!

NSC | Phone Calls Portlet: Missing Phone Call Records for Other Employees

edited Mar 8, 2023 9:21PM in CRM


The user would like to see everyone's phone call records in the dashboard.

The Phone Calls portlet will not display phone calls that users are not the organizers of. This is standard behavior. As a workaround, you may opt to use a Saved Phone Call Search and a Custom Search Portlet.


Step I: Create the Phone Call Search

  1. Navigate to Lists > Search > Saved Searches > New
  2. Click Phone Call
  3. Set a Search Title
  4. On the Criteria tab, add the filter Status
  5. Select Scheduled
  6. Click Set
  7. You may add other columns under the Results tab to your preference
  8. Click Save & Run

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


This Week's Leaders

This Month's Leaders

All Time Leaders