Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Automated collection emails to customers
Hi Everyone,
Looking to send automated collections emails to customers who have past due invoices. If possible, we would like the auto-emails to be sent to specific customers (not all of them), and we would also like to set the “net days past due” for each customer before an email is sent. Lastly, if a PDF copy of the overdue invoice can be automatically attached in the email that would be a huge plus (some customers may have more than one overdue invoice in the same email).
Any assistance or guidance is much appreciated.
Thanks!
Sean
Tagged:
0