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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Email Templates: #IF statements ignored when using TO BE E-MAILED checkbox
I am seeing an issue with using an #IF statement in email templates. When we use the TO BE E-MAILED checkbox on a transaction to trigger the system to send an email using the linked email template, the entire #IF statement, including the #ELSE, is ignored. This is causing customers to receive emails with incomplete/confusing content. If we manually (via Communication > Email) send email/template from the same transaction, the #IF statement works as intended. We use a mass update to check this box on transactions daily to send transactional emails.
I did try adding the FreeMarker markup with the ADD FREEMARKER button in the Email Template text editor, wrapping my #IF statement in this. I did not see a result change.
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