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LSA questions

Hi team,

This is regarding LSA counts,

Do our counts work like this?


I email a customer - 1 LSA count recorded on sales activity 

Bride replied - 0 LSA count recorded 

I reply Via outlook to the same thread - 1 LSA count recorded on sales activity 


OR


I email a customer - 1 LSA count recorded on sales activity

Bride replied - 0 LSA count recorded

I reply Via outlook to the same thread - 0 LSA count recorded on sales activity


I know the emails get synced too NetSuite when we reply via outlook, i am just trying to work out if i can use the sales activity saved search I have. Thank you so much!

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