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How to automatically set a field based on the value set in another field?

edited Oct 19, 2022 12:42AM in Ask A Guru 4 comments

Hi There

I have the following set up on a workflow

My expectation is that the field that is being set with the "set field action"(a custom field called 'customer available balance' in this screenshot though I have also tested with other native Netsuite fields) should change as soon as the customer field is edited and tabbed out of

However, nothing happens.

Have I misunderstood how this trigger is supposed to work?

This is a screenshot of the state this action is in:


The field sets correctly if I change the trigger to 'before record submit'.


Have I set this up incorrectly in the workflow?

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