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Netsuite send email from netsuitescript problem

I have two netsuite scripts and tesing them in sandbox. Some strange thing happened but could not figure out the reason. Details are below:

  1. A suitelet script, sends email out to user mailbox outside netsuite domain successfully. user can see email from email account out of netsuite sanbox
  2. A map\reduce script sends email to user mail box. User can see email in the email box in netsuite sandbox but never got it in email box outside sandbox.

A user is a testing user and have account in netsuite sandbox. Both scripts have the same code and no error during the email sent out form scripts.. So like to know netsuite experts' recommendation how to solve this issue.

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