How to create a Credit Memo from a Customer Deposit?

Question

Can you create a credit memo from a customer deposit.

Example: Customer pays $15,000 in advance of shipment. When it comes time to ship we are out of stock and customer wants his order shipped without backordered product. If I have a $$$ amount of unapplied can we create a credit memo to send to customer for use on next order instead of refund balance?

Elychelle Gulen-Oracle · Accepted Answer

Hi @Janis001,

Thank you for posting your concern here!

Upon further checking, the ability to create a Credit Memo from a Customer Deposit is not yet available in NetSuite and is currently tracked under Enhancement # 119780 Provide an option to convert customer's deposits to a credit memo.

You can vote for this enhancement on the SuiteIdeas page.

At this time, there is no documented workaround. To our other members, feel free to share your ideas and suggestions on this. 😊

We appreciate your understanding on this current system limitation.

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Elychelle Gulen-Oracle · Accepted Answer

Hi @Janis001,

Were you able to check this? 😊

If the information provided in my previous comment was helpful, then we would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. This will also help other community members who might have the same concern find the answer easier.

Hope you have a great day! 😊