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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Why Canadian Tax Code have incorrect tax rates?
We have an issue with canadian SO and deposit that are generated. Salex tax is not updating correctly.
Tax Code CA-S-ON is not refreshing and generating the rate at 5% instead of 13%, however, when we edit the SO unselect and reselect tax code, it refreshes this to correct rate.
It seems that the tax rate in the back end of NetSuite is correct however, is defaulting incorrectly until we manually update this. In addition to this the corresponding customer deposit is incorrect with it matching to the SO rather than the actual amount deposited.