Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
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Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Does an existing user still receive a message or voice call after March 1, 2023?
The announcement of "End of Availability of the SMS and Voice Call Options for 2FA" stated:
After March 1, 2023, if you need to set up your 2FA preferences in your NetSuite account, you will only be able to use an authenticator app. You will still be given 10 one-time backup codes during the 2FA setup step. Using a backup code to gain access to NetSuite is not affected by this change.
Existing users are not required to make changes now. However, we encourage you to switch to an authenticator app.
My question is, can you confirm for the existing users already set up 2FA using SMS, after March 1, 2023, they should be still be able to use SMS to receive authentication code, no service will be interrupted for them if they do not switch to authenticator app, right?