Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

Does an existing user still receive a message or voice call after March 1, 2023?

edited Jun 2, 2025 2:32PM in Ask A Guru 8 comments

The announcement of "End of Availability of the SMS and Voice Call Options for 2FA" stated:

After March 1, 2023, if you need to set up your 2FA preferences in your NetSuite account, you will only be able to use an authenticator app. You will still be given 10 one-time backup codes during the 2FA setup step. Using a backup code to gain access to NetSuite is not affected by this change.

Existing users are not required to make changes now. However, we encourage you to switch to an authenticator app.

My question is, can you confirm for the existing users already set up 2FA using SMS, after March 1, 2023, they should be still be able to use SMS to receive authentication code, no service will be interrupted for them if they do not switch to authenticator app, right?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders