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How to process Refund for a Fully Paid Invoice?
Need input on how best to handle a refund on an invoice that has been fully paid. We would like to send a check to the customer.
See below data from Items sub tab of an invoice that has been fully paid.
Say that we wan to refund the customer $100 for the Parts - Hoist Fitness line item.
I am gathering from documentation that we are to start with a Credit on the invoice and then start the customer refund via Transaction -> Customer -> Issue Customer Refund
However, not clear on what needs to be retained/adjusted on credit memo. Below is the credit memo form
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