Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Discover NetSuite's potential! Join our webinars, learn from experts, and optimize your operations. Whether you're experienced or new, secure your spot today and stay ahead in NetSuite!
Share with colleagues and friends who could benefit from our webinars too!

Why am I getting Permanent Failure: Delivery not authorized, message refused?

edited Feb 14, 2023 1:09AM in General 3 comments

Over the last few days, some of our Netsuite outbound email is being rejected by some of our client's email accounts. It's very sporadic - for example, for a single client company, some people will have the emails bounce, others will not. They say that the emails aren't on their spam lists either.

Does anybody have any ideas on how to remedy this?

I was looking at topics online, and apparently this occurred a bit in the past when Netsuite switched outbound email providers (currently they are using SparkPost I believe).

The bounces do not occur with emails sent from our own email server.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders