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How to create cases for inbound email to reps?

edited Feb 13, 2023 12:37AM in Ask A Guru 4 comments

Is there a secret email address for each user to make cases for them?

At the moment we are using the company inbound email address to create cases and they tend to allocated by the "Default Round Robin". This is fine. However what I want is for each rep to have their own "Inbound Email address" so that they can set their "reply to" email address and then every reply will generate a case. I am wondering if this facility exists because if you initialise a message from Netsuite it creates a unique return email addrerss so that it is captured by Netsuite.

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