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How to resolve 500 Error when the Quote Tax Code is updated?

edited Apr 18, 2023 4:19PM in Ask A Guru 9 comments

Hi All,

in my company Netsuite, when our colleagues try to create quote from the system. when they change the VAT Tax Code, it will trigger the validation but Freeze the page, they have to reload the page (F5) to make it work. when i check the Browser Console, i can see the error msg

https://xxxxxx.app.netsuite.com/app/accounting/transactions/estimate.nl?id=704281&whence=&cmid=1681892060_13349&e=T&mesg=NLAPI Error SalesOrd Error Debug Info: SalesOrd TranDocKey(704281) - Unexpected value of taxcodeischanging (T) and price (-1)&stcktrc=stacktrace: function clientScriptErrorDebug(msg)

arguments: {'SalesOrd Error Debug Info: SalesOrd TranDocKey(704281) - Unexpected value of taxcodeischanging (T) and price (-1)'}

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