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Dynamic field showing total and not individual results

Hey there Community!

I'm creating a dynamic field to show the number of gifts per customer. I've created a saved search that totals the criteria and refer to the saved search in the entity field on a custom customer form. The results are showing, however, it's showing the total altogether and not showing just the individual number - instead it's showing the grand total. We've successfully done this before, however, I'm unable to see what the difference is and replicate. Would love any guidance. Screenshots below.



How is shows on the customer form:

Should show individual number, like 16 gifts from this customer.

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