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Action Required: End of Support for Two-factor Authentication by SMS/Voice Call

edited Aug 31, 2023 4:30PM in Announcements

This notice applies to customers who are using SMS/voice call as a code delivery option for two-factor authentication (2FA) in NetSuite. In early 2024, this option will no longer be supported. Before this planned end of support, anyone who is using 2FA by SMS/voice call must reset their NetSuite 2FA settings to use an authenticator app.

Industry experts no longer view SMS/voice call as a secure option for 2FA. Code sent by SMS/voice call can be intercepted and breached. Also, the SMS service provider may have outages, users’ phone service may have problems, or users’ phone may be out of signal range. For all these reasons, an authenticator app is a better option for 2FA.


@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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