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Credit for prepaid unshipped lot numbered item

in Accounting / ERP 11 comments

I have an Invoice. There is a 100% down payment applied for the entire order.

But the customer cancels an item on the order so I want to issue a Credit Memo.

I click the Credit button to create a Credit. I enter the relevant info and hit Save.

It says 'enter lot information'. But there is no lot information because it never shipped.

How am I supposed to handle that?

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