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NSC Admin Tips | How to reset 2FA when OTP is still sent to the old number
There may be situations where a NetSuite user changes their mobile phone or updates their mobile phone number, which can present difficulties when attempting to obtain an OTP (One-Time Password).
Here's what to do:
Option 1: Backup Code is available.
- On the user’s Home Dashboard (Click the Home Icon on your interface), look for Settings Portlet.
- Click Reset 2FA Settings
- Enter your current password
- Click Send Code
- Click Reset
Option 2: Use the User Access Reset Tool.
If you do not have your back up codes with you or you do not have the old phone anymore you may ask your administrator or co-administrator in helping you update your 2FA setting by following these steps.
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Michelle Jabanes | NetSuite Support Community Administrator