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File Drag and Drop not Working in Chrome

in Ask A Guru 4 comments

We have a strange situation: for ONE user in our environment, when she tries to use File Drag and Drop to attach a file to any record type (when using the Chrome browser), she is unable to do so. To note:

  1. Everyone else in the company uses Chrome and does not have an issue with File Drag and Drop. They are able to attach files to a record or transaction without issue.
  2. It is not a permissions issue in NetSuite. Said user has at least Edit permissions to all the record types she is to which she is trying to add a file.
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