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Why is Billing Operation Schedule failing in some SO for different roles?

edited Jun 2, 2025 2:40PM in Ask A Guru 8 comments

Hi

We set our Billing Operations Schedule using the AR role and click run to test. All the SO get processed and generate the Invoices.

When using the Administrator role and click run, some of the SO are processed but lots are failing with the following error:

You entered 'null' into a field where a calendar date was expected.\nPlease go back and change this value to the correct date.

Also, I notice if an Administrator user open the Bill Operation Schedule to revise the results, this schedule runs and fails. We tough because the Billing Operation Schedule was created but using the AR role, NS will identify that role and run it on the schedule, but seems like runs with the role the user opened the Billing Operation Schedule.

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