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Why is entering data on NetSuite mobile web browser not working properly?

edited Oct 3, 2023 9:13PM in Ask A Guru 11 comments

Hi experts,

Some of My customers have a trouble when they use Netsuite on mobile web.

When they cann't enter/have difficulty entering value into record on Mobile web. ( I attach video when My customers enter value).

I'm not sure this is Error's Netsuite, because I don't have this trouble, but I don't know reason why some of customers have trouble with it.

I tried :

 clearing cache, restart phone, try different web browsers , set 'Request Desktop Site' , or check any plugins that may have caused the concern. 

 https://drive.google.com/drive/folders/1PkhIIMpjrlcwOnYhrDDp26v1v-KrIFra?usp=sharing

Does anyone know the cause and how to fix it?

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