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Why is my After Field Edit workflow action not working on Return Authorizations?

edited Jul 2, 2025 6:58AM in Ask A Guru 10 comments

Hi There

I have a workflow running on a return authorisation record type on view, edit or create.

The workflow should be populating field values based on the user's selection in other fields:

Sometimes, the "type of return" will already be prepopulated if the user is creating the return authorisation from a case.,

I have a before record load action for that scenario.

Otherwise, if the return is created from another transaction type or as a stand alone, the user will need to set this field.

Once they have done this, the 'role responsible-first approver' field should populate.

Once the 'role responsible-first approver' field is populated, the 'first approver'; field should populate.

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