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Only show subentity on email template

in Ask A Guru 4 comments

Hi There

I have an email template with the field:

${customer.contact}.

My user preferences are 'To Show Only Last Subentity'.

This works as expected when I use the email template to send a message from the customer record.

However, when I send via a workflow (where I am the workflow owner), it shows the full company name and contact hierachy:

Is there a way to only show the last subentity when sending via workflow?


thanks

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