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When 2FA user enters the Oracle Authenticator code a message says "not valid or expired code", Why?

edited Dec 13, 2023 10:15AM in Ask A Guru 3 comments

Hi Gurus,

Now we are using Oracle Authenticator app to generate the 2FA codes instead of SMS messages;

  1. some users were using the app already, it worked fine for them some time, but lately they are getting the above indicated message.
  2. some users from first day of installing the app, they were getting this message.
  3. I have used reset user 2FA setting for them, this solution worked for some users, successfully, they can use the app now, but 3 users are not, even I have tried to reset 2FA setting for them several times, and asked them to change their PCs, but no way.

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