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New to NetSuite | I Own This checkbox in Standard Issue Form

The I Own This Issue feature is to guarantee that an issue record gets assigned to you when it returns to your team.

You cannot check this box if this issue is assigned to someone else with your type of role. To own the issue, either assign the issue to yourself or change the issue status to a status associated with another role type. Only one person per role type can own an issue.

 

To enable the I Own This Issue checkbox, navigate to Setup > Issues > Issue Preferences > General tab > Enable Use Last Assignee. If the Issues tab is not present, please read the

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Michelle Jabanes | NetSuite Support Community Administrator

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