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NetSuite Support Community Holiday Schedule

It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.

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Hello Community! Josh Maxwell, a User Experience Researcher for NetSuite Foundation has fun a question for you. Imagine for a moment that NetSuite had an assistant like Alexa or Siri. What would you ask of your NetSuite assistant? Use this survey link to share your top questions to the assistant.

Here are some examples to get your creative juices flowing.

"Did I pay vendor John Doe last month?"
"Take me to my largest sales order for this month."
"What invoices haven't been paid yet?"

Action required: The legacy NetSuite MerchantE (formerly Merchant e-Solutions)

edited Mar 6, 2024 1:36PM in Announcements

This notice is intended for customers who are using the legacy Merchant e-Solutions integration built by NetSuite. This obsolete integration is no longer eligible for product enhancements, and no longer meets compliance standards.

What is Changing?

The legacy integration is scheduled for removal on June 15, 2024, and is replaced by the MerchantE for SuitePayments SuiteApp.

The MerchantE for SuitePayments SuiteApp is a full replacement that can make use of your existing MerchantE credentials and services, and that provides the very same NetSuite user experience as the legacy integration. The MerchantE for SuitePayments SuiteApp supports additional functionality.

On June 15, 2024, payment processing profiles that use the legacy integration will be inactivated and will no longer work to process payments.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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