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NSC | How To Resolve Error: EP_00020 Error in retrieving bank details following entities XXXX?

Scenario: User is getting Error: EP_00020 Error in retrieving bank details following entities XXXX when processing Customer Payment File.

This error occurs when we try to build the payment files and the entity is inactive (Vendor, Employee, or Customer) and does not have the corresponding entity bank details.

To resolve this, we need to check if the Customer in the Bank Details used is inactive. If yes, we should activate the Customer before reprocessing the Payment File.

However, in any case wherein the Customer is confirmed to be Active.

Here are the steps we may take to check other possible error reasons:

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Quarter 2 (Apr-Jun 2024)

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