Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Request timed out or failing for specific customers only.
Hello,
This is Sandeep, an engineer at Upflow. Our product integrates with Netsuite, we are a partner and have a suiteapp in your marketplace.
Our solution fetches data related to account receivables from Netsuite with SOAP APIs (customers, invoices, transactions, etc…)
For one of our merchants while syncing data, we are facing either timeout errors or requests failing for specific customers only. For other customers, it works fine and fetches data from Netsuite without any issues.
Adding three examples for different cases,
- Request getting timed out.
- Request failing with ECONNRESET error or "Netsuite network error: socket hang up" error.
These errors are not specific to a particular SOAP request or an entity, they happen on different API calls, sometimes invoices or journals or credit memos, etc.
Tagged:
0