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Send Email To Journal Approver (which is based on role)

edited Jun 2, 2025 2:47PM in Ask A Guru 9 comments

I have customized a basic journal approval workflow. The workflow is working and the history on the record does show that the "Approver" is set along with the "Created By".

I need to send an email to the "Approver" that the Journal is awaiting their approval. The "workflow approver" is a role not a user. The issue is in the recipient for email there is not the option in "record join field = current record, field = "Workflow Approver". I should note it's an option to choose the "created by" as the email recipient so one would think I should be able to choose the approver as well. I'm thinking it has to do with being set as a role rather than a user.

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