Why does Sales Order Add Multiple button is not working for one user?

Question

Hello,

Has anyone had an issue with a single user not being able to select the right arrow when using the Add Multiple button on a sales order? We have one user that shares the same role as many other users and the Add Multiple process only intermittently works for her.

We have already opened a support case and demo'd the issue with NS Support but it seems likely they'll need to file a defect. To date we've already tried the following:

* Restarting computer
* Logging out/in of NetSuite
* Clearing Cache/History/Data
* Switching browsers
* Disabling browser extensions
* Removing and adding back user access

The user shares the same role with about 20 other users and none are of having this issue. The user does have about 5 general global permissions that other users don't have but we've stripped those back and the issue persists. No other users or roles can replicate the issue. No changes were made to her user account or role prior to this happening and no changes were made to our instance on or around the day this started occurring.

Judith Culanding-Oracle · Accepted Answer

Hi @Chelsea Jacobs,

So far, no one in the community has reported the same issue as yours.

Note that performance issues specific to users are usually filed as defect, it is better to wait for the feedback of the engineers that will check the defect and have them resolve the issue.