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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Case Management - Required Fields Clarification
Within the online case form we have created in NetSuite, the Title field is set to be mandatory. Is there a way to make it so that it is not required?
If for any reason it has to be mandatory, is there a way for us to create this title on the backend using inputs from the customer? (e.g. {FIRSTNAME LASTNAME - DATE - CASE TYPE}
Thank you!
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