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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Upgrade the WSDL version used
This notice applies to customers currently using one of the unsupported SOAP web services endpoint versions (versions 2017_2 to 2021_1). To ensure the continuity of your web service integrations, and efficient support, you must upgrade to a supported endpoint version as soon as possible. It is important to upgrade the WSDL version used, because:
- When your account is upgraded this year to version 2024.2, the oldest unsupported endpoint version 2017.2 is turned off automatically. Using this endpoint leads to a non-working integration and potential broken business process.
- Oracle NetSuite does not fix bugs in unsupported endpoints.
- The upgrade of your integration from an unsupported version is more time consuming than an upgrade from later supported versions.
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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