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To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the
Release Preview Guide.NetSuite Release 2025.1 Release Notes are available for download
here! Please note that on Saturday, March 15, 2025, at 10:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NetSuite SuiteAnswers for OpenAir Upgrade - December 3, 2024
This notice applies to customers who are using OpenAir. On Tuesday, December 3, 2024, Oracle NetSuite will upgrade all OpenAir customers to an updated version of NetSuite SuiteAnswers.
What is Changing?
We are upgrading the version of NetSuite SuiteAnswers for OpenAir. This version provides a streamlined and unified experience for OpenAir and NetSuite users accessing the knowledge base and support services. For more information, see the OpenAir 2024.2 release notes under New Version of SuiteAnswers (SuiteAnswer ID:88463).
Recommended Actions
No actions are needed from you or from your employees. The transition to the new version of SuiteAnswers should be seamless. After the upgrade is complete on December 3, 2024, users will be on the new version the next time they access SuiteAnswers. The new version includes an introduction to SuiteAnswers and an FAQ.As a reminder, to access SuiteAnswers:
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