NetSuite Bank Data Import Completed Notification Still Emailing Prior Administrator's Email Address

Question

We are experiencing a continued email notification sending to the email address of the Administrator who held the position prior to my filling of the vacated role.

I updated Company —> Company Information —> Return Email Address to my email address the first week on the job back in May.

I reviewed the Community Group post linked below but see no mention of any other setting in the system to review and update related to this.

https://community.oracle.com/netsuite/english/discussion/4481533/how-to-change-daily-bank-data-import-notification-email-to-a-different-user

SuiteAnswers 69309 also only references the same steps above that were followed 9 months ago.

Any other recommendations of where to look in the system that I'm missing regarding removing this old user email address?

Also, I'm having a hard time finding any other saved search alerts this user email address is attached to to remove them from that as well. I did a search of Saved Searches with SearchSchedule Fields : Recipient set to this user in the criteria, but no results returned. We are definitely seeing email alerts still go to that old inbox though. The Admin before me did not necessarily match the saved search title to the email subject line for these alerts, so I'm kind of in a needle-in-a-haystack situation.

I mean I can resort to Searches —> Saved Searches and manually check all 718 of them, but … Would love to be rescued from that fate if anyone knows something I don't on this one.

Any recommendations would be welcomed. Thanks in advance!

Jeanne Padilla-Oracle · Accepted Answer

Hi @Mel H,

Thank you for your patience on this.

We understand that you want to modify the recipients for email notifications with regard to Bank Data Import. Here are the standard behaviors of bank data import email notifications:

* NetSuite sends all bank data import email notifications to the user who configured the associated Format Profile record if one was created (common in automatic imports using Bank Feeds or Auto Bank Statement Import SuiteApps).

* If a statement file was imported using NetSuite’s Default Parser functionality, the user who imported the file receives an email notification that the import was completed or failed. (Suite Answer ID: 69309)

* NetSuite also sends email notifications for imports to the email address listed in the Return Email Address field at Setup > Company > Company Information. (Suite Answer ID: 69309)

Could you confirm if the former Administrator created or configured the Financial Institution and Format Profile record in your account? If so, please note that the feature to change the recipient of the bank import email notification is currently a system limitation in NetSuite. This issue has been acknowledged and is filed as Enhancement #314964 Bank Statement Import > Provide preference to stop/opt out of emails being sent regarding failed and completed imports or the ability to set a preferred email address.

Regarding your inquiry about the saved search, you can find more information by referring to the following SuiteAnswers resource:

* 23780 | Identify which Saved Search Triggered the Email Alert Received
* 14695 | Determine Email Origin Based on Email Header Details
* 8494 | Using the Saved Searches List
* 27285 | Locate the Full Internet Header from Saved Search Alert Email
* 31619 | Find Saved Searches That Send Email

I hope this helps. 😊

Jeanne Padilla-Oracle · Accepted Answer

Hi @Mel H,

If that's the case, as mentioned in my earlier message, the ability to modify the recipient for email notifications regarding Bank Feeds is currently not available in NetSuite due to system limitations. Apologies for any inconvenience caused by this restriction.