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NetSuite Admin Tip | Understanding the Governance Changes for Concurrent Web Service Users

edited Feb 18, 2025 5:56PM in NetSuite Admin Corner

If your NetSuite integrations depend on concurrent SOAP web service requests, it’s important to understand recent governance changes that impact how these requests are managed. These updates specifically affect the Concurrent Web Service User setting on user records, particularly for accounts utilizing SuiteCloud Plus licenses.

Key Governance Updates

Before NetSuite 2017.2, accounts with SuiteCloud Plus licenses were guaranteed 10 concurrent SOAP requests per designated web service user. This provided a predictable limit for parallel requests, ensuring stability and performance.

However, with the governance update in 2017.2, key changes include:

  • The 10 concurrent SOAP request guarantee per user has been removed.
  • All SOAP and REST requests now contribute to the overall account-level governance limit

Richard James Uri - SuiteCloud | WMS Tech | SuiteCommerce Advanced

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